FAQs
Australian Made
Lakeview Blinds, Awnings & Shutters are proud holders of the Australian Made Licence. Almost all of our products are sourced locally or manufactured in our Warners Bay factory by our multi-skilled and qualified staff. It’s this focus on Australian Made Blinds & Awnings that has been so crucial to our success.
Our team produce the highest quality Australian Blinds Awnings & Shutters on site at our Warners Bay Factory and Showroom, keeping jobs local and supporting our community.
You can view our full range of Australian Made products here
Pricing and Quotes
Lakeview Blinds offer a free measure and quote.
Everything we make is made to measure to the millimetre so it is difficult to give you a 'square metre rate' or 'piece rate'.
The main determinants of price are fabric and textile finishes and these are grouped from lowest to highest, so a 'group 1' material will be the cheapest.
Our design consultant can give you an exact costing in your home or you can get an approximation at our showroom.
Due to company policy we are not allowed to give the pricing over the phone, but you can come into our Showroom or email us with your measurements and we can obtain a price for you. Or you can request a free measure and quote.
There is no such thing. Windows come in a huge range of sizes. We must have accurate measurements to start with.
We require 30% deposit to initiate an order. The balance is due three days prior to installation. We accept all major credit cards as well as bank cheque, money order and cash.
We can also take your order over the phone with your credit card or you can mail in your payment. If there are any alterations to the order these will need to be clarified prior to placing the order as it may affect the price.
Yes we do require a 30% deposit.
Three days prior to installation date. We will call you to organise payment and finalise your installation.
How long does it take?
Each product has a different lead-time however we try and coordinate all products in to one convenient delivery.
In some situations, it may be desirable for you to split the order to obtain some products ahead of others. Your sales agent or showroom consultant will be able to advise you of the lead-times for each product.
Remember to have any existing window coverings down prior to the installation of your new blinds (unless alternative arrangements have been made).
Every Product has a different installation time – please be patient with our installers. We do ask you to be home.
Warranty and Repairs
We can only look at repairing blinds which are ours. That is, we do not repair blinds made or sold by any other company. Also, we do not repair blinds more than 7 years old.
Even in these cases, it is often a more cost-effective option to get new blinds. You may bring the blinds into your nearest showroom, or we can come out to visit you.
Our warranties do vary depending on the product, please see our T and C's and our product brochures for more information.
You can buy a Shutter Pin to replace yourself, we have them here at our Warners Bay Showroom and is an easy fix. See below for our step by step instructions and video tutorial.
- Begin by taking the shutter blade and marking a pencil line as a guide for proper alignment during installation.
- If the pin has snapped off inside the shutter blade, use a drill to remove it.
- In the event that the pin is broken within the shutter frame, employ a Stanley blade to pop it out.
- Insert pins into each end of the shutter frame.
- Attach the shutter blade to the end without the hidden tilt rod first.
- Utilise a screwdriver or similar tool to push the remaining pin into the hole, aligning the blade using the previously marked pencil line as a guide.
- Test the blade to ensure it moves freely.
- If you need to reattach the hidden tilt rod, align the screw hole of the rod with the blade and secure it by drilling in the screw.
TIP: If the tilt rod was still attached to the broken shutter blade at both ends, de attach it from one end before beginning Step 1
No, Awnings are for Sun and Heat Purposes only.
Every Vertical manufacturer is different, if the Vertical is Lakeview’s and is 2 years old we can replace it. Simply come into the office to buy the part. If not you can replace the Vertical Track and gain the warranty.
Made to Measure Products
We have put together some guidelines to help you measure your window/s.
All our blinds and shutters are 100% made to measure and NOT cut downs.
No, everything is made to measure.
Motorisation and Automation
Alpha 12 Volt Light Indicator
| Charger Light | Motor Light | Description | Fault |
|---|---|---|---|
| Red | Red | Motor is charging. Charging should take up to 6 hours to fully charge, then motor light will turn green, charger light will turn green 15 minutes later | |
| Red | Green | Mmotor is now fully charged. Charger light will turn green within 15 minutes | |
| Green | Red | Motor will no longer charge to full capacity | Make sure that customer is using an Alpha 16.8 volt charger. 3rd Party chargers will not charge the Alpha motor. If the charger being used is 16.8 v and lights will not change, motor is faulty - replace motor |
| Green | Green | Motor is fully charged | If you remove the charger from the motor and the remote does not work or you cannot assign the remote to the motor - motor is faulty - (please first check the batteries in the remote control) |
| Red | Orange | Motor is extremely flat - motor will not respond until you have charged the motor for at least 20 minutes | |
| Red | Flashing Red | Motor is extremely flat - motor will not respond until you have charged the motor for at least 20 minutes | |
| Red | Flashing Red/Green/Red Alternating | Motor is extremely flat - motor will not respond until you have charged the motor for at least 20 minutes |
Are you using the provided Alpha Charger for charging? While it's possible that other chargers may physically fit, they will not effectively charge your Alpha Motorised Blinds and Awnings. You must use the supplied 16.8V Alpha Charger as shown in the images below.
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Industry Guidelines
Blind Manufacturers Association of Australia Industry Guidelines
BMAA ‘Fit for Purpose’ Statement
- BMAA members’ products are specifically designed to be used for the recommended purpose and are guaranteed to be supplied free of defects.
- ‘Free of Defects’ means that the product meets its published description and specification, and is homogeneous in appearance after allowance for minor variance that is inherent on the processes of production.
- The product has performed satisfactorily when used in its design context in all of the climatic extremes experienced throughout Australia.
- ‘Satisfactorily’ means with continued but gradually diminished utility over its expected life, due to the unavoidable effects of Ultra Violet Radiation and weathering, such as colour variation, strength loss and dimensional change.
- ‘Expected life’ is at least the period covered by warranty, provided the product is installed properly, and cleaned and maintained as recommended.
BMAA has prepared an Industry Guideline to assist manufacturers and retailers deal with customer queries regarding the final product. This guideline is in no way a substitute for legal advice. Businesses are bound by legislation such as Australian Consumer Law and Australian Standards such as AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics.
This Guideline is one that is accepted by the industry and should be seen as a “reasonable” test for looking at a perceived fault.
Recommended Industry Guideline for Faults:
The acceptable guideline for imperfections, marks, dots etc. on completed product is:
- If an imperfection is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable.
- If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.2 metres it is acceptable.
Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.
This Guideline does not override any rights under Australian Consumer Law
References:
Standards Australia AS 2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics. Available from SAI Global.
The Australian Consumer Law (ACL)
BMAA has prepared an Industry Guideline regarding Plantation Shutters.
Plantation Shutters are an appealing window and door dressing, considered to be at the pinnacle of window covering types. They are manufactured from robust materials, and are considered to be fine furniture that typically increases the value of a home.
Compared to other window covering types, the robust nature of Plantation Shutters also makes them substantially heavier, and when gravity combines with a Hinged or Bi-fold installation method, it is usual for slight dropping or sagging to occur to the panels when operated out of their closed position.
The louvres of the shutter are used to control the light entering a room, but where access to the window is required for opening or cleaning the window, the shutter panels can be swung out of the way. It is expected that the panel will need to be lifted or assisted back into the window frame when closing, to support the panel and avoid damage to the window frame. To maintain structural integrity, shutter panels should be returned to their closed position promptly.
Shutters are not expected to provide complete blockout, and are designed primarily to allow the user to easily and efficiently control light and airflow.
BMAA has prepared an Industry Guideline regarding Awnings.
Important Note: Acrylic Fabrics Common Irregularities
The nature of the fabric is that, regardless of all the attention that is paid during manufacturing and preparation, you might note some natural “imperfections” after your awning is installed. These small irregularities in your fabric are perfectly normal and nothing to worry about.
Waffelbuilding or Veining – Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins containing fluoride may show “veining” visible against the sunlight caused by an optical effect (differences in the refractions of light).
White Lines or Folds – Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins containing fluoride may show small white traces that appear on the fabric due to the stiffness that is caused by the fluoride treatment. These lines are particularly visible in light fabrics as they are held up against the light.
Waviness or Corrugation in the seam/weld area – As the fabric rolls up along the roller tube on the awning the seams will roll up with more accumulated material than the areas surrounding it. This difference in thickness may cause the fabric to wrinkle slightly around the seams. This may affect one seam but not the seam next to it.
These small irregularities in your fabric are normal and nothing to worry about. On the other hand, if you notice the slightest problem concerning the major qualities of your fabric within its warranty please let the supplier know.