FAQs
Latest COVID-19 Restrictions (UPDATED 28/06/22)
Yes we are open and follow any current NSW Government imposed restrictions.
Our office and showroom are also open and can be contacted on 02 4954 7190 Monday to Friday 9am – 5pm and Saturday 9am - 2pm.
Our factory is still open, in fact we never closed!
We are still manufacturing all your blinds, awnings and shutters.
Our office and showroom are also open and can be contacted on 02 4954 7190 Monday to Friday 9am – 5pm and Saturday 9am - 2pm.
Absolutely. Our sales reps are still able to come to you and provide you with a FREE measure and quote - it's like a mobile showroom!
To organise just call us on 02 4954 7190 Monday to Friday 9am – 5pm or Saturday 9am - 2pm.
Yes. If you know what product you are interested in and have your measurements ready, you can submit an enquiry for a quote here.
Yes. The health and safety of our staff and customers is our highest priority. We are working under NSW heath guidelines. Please see the attached Lakeview Covid-19 Safety plan HERE.
Yes. We are pleased to announce we are once again servicing the Central Coast area.
Absolutely. For those who would prefer the comfort of their own home, we are still offering our virtual consultations or mobile showroom visits.
Pricing and Quotes
Lakeview Blinds offer a free measure and quote.
Everything we make is made to measure to the millimetre so it is difficult to give you a 'square metre rate' or 'piece rate'.
The main determinants of price are fabric and textile finishes and these are grouped from lowest to highest, so a 'group 1' material will be the cheapest.
Our design consultant can give you an exact costing in your home or you can get an approximation at our showroom.
Due to company policy we are not allowed to give the pricing over the phone, but you can come into our Showroom or email us with your measurements and we can obtain a price for you. Or you can request a free measure and quote.
There is no such thing. Windows come in a huge range of sizes. We must have accurate measurements to start with.
We require 30% deposit to initiate an order. The balance is due three days prior to installation. We accept all major credit cards as well as bank cheque, money order and cash.
We can also take your order over the phone with your credit card or you can mail in your payment. If there are any alterations to the order these will need to be clarified prior to placing the order as it may affect the price.
Yes we do require a 30% deposit.
Three days prior to installation date. We will call you to organise payment and finalise your installation.
How long does it take?
Each product has a different lead-time however we try and coordinate all products in to one convenient delivery.
In some situations, it may be desirable for you to split the order to obtain some products ahead of others. Your sales agent or showroom consultant will be able to advise you of the lead-times for each product.
Remember to have any existing window coverings down prior to the installation of your new blinds (unless alternative arrangements have been made).
Every Product has a different installation time – please be patient with our installers. We do ask you to be home.
Warranty and Repairs
Did you know you can replace the fabric on an existing awning? An easy solution to freshen up your home’s exterior is with new fabric for your existing awning.
Replace your sun damaged or faded retractable awning with a new 100% acrylic canvas or mesh fabric. You can order a new fabric and create a whole new look for your home.
Learn more about our Awning Skins.
We can only look at repairing blinds which are ours. That is, we do not repair blinds made or sold by any other company. Also, we do not repair blinds more than 7 years old.
Even in these cases, it is often a more cost-effective option to get new blinds. You may bring the blinds into your nearest showroom, or we can come out to visit you.
Our warranties do vary depending on the product, please see our T and C's and our product brochures for more information.
You can buy a Shutter Pin to replace yourself, we have them here at our Warners Bay Showroom and is an easy fix.
No, Awnings are for Sun and Heat Purposes only.
Every Vertical manufacturer is different, if the Vertical is Lakeview’s and is 2 years old we can replace it. Simply come into the office to buy the part. If not you can replace the Vertical Track and gain the warranty.
Made to Measure Products
We have put together some guidelines to help you measure your window/s.
All our blinds and shutters are 100% made to measure and NOT cut downs.
No, everything is made to measure.
Industry Guidelines
Blind Manufacturers Association of Australia Industry Guidelines
BMAA ‘Fit for Purpose’ Statement
- BMAA members’ products are specifically designed to be used for the recommended purpose and are guaranteed to be supplied free of defects.
- ‘Free of Defects’ means that the product meets its published description and specification, and is homogeneous in appearance after allowance for minor variance that is inherent on the processes of production.
- The product has performed satisfactorily when used in its design context in all of the climatic extremes experienced throughout Australia.
- ‘Satisfactorily’ means with continued but gradually diminished utility over its expected life, due to the unavoidable effects of Ultra Violet Radiation and weathering, such as colour variation, strength loss and dimensional change.
- ‘Expected life’ is at least the period covered by warranty, provided the product is installed properly, and cleaned and maintained as recommended.
BMAA has prepared an Industry Guideline to assist manufacturers and retailers deal with customer queries regarding the final product. This guideline is in no way a substitute for legal advice. Businesses are bound by legislation such as Australian Consumer Law and Australian Standards such as AS2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics.
This Guideline is one that is accepted by the industry and should be seen as a “reasonable” test for looking at a perceived fault.
Recommended Industry Guideline for Faults:
The acceptable guideline for imperfections, marks, dots etc. on completed product is:
- If an imperfection is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable.
- If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.2 metres it is acceptable.
Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.
This Guideline does not override any rights under Australian Consumer Law
References:
Standards Australia AS 2663.2-1999, Textiles – Fabrics for window furnishings – Coated curtain fabrics. Available from SAI Global.
The Australian Consumer Law (ACL)
BMAA has prepared an Industry Guideline regarding Plantation Shutters.
Plantation Shutters are an appealing window and door dressing, considered to be at the pinnacle of window covering types. They are manufactured from robust materials, and are considered to be fine furniture that typically increases the value of a home.
Compared to other window covering types, the robust nature of Plantation Shutters also makes them substantially heavier, and when gravity combines with a Hinged or Bi-fold installation method, it is usual for slight dropping or sagging to occur to the panels when operated out of their closed position.
The louvres of the shutter are used to control the light entering a room, but where access to the window is required for opening or cleaning the window, the shutter panels can be swung out of the way. It is expected that the panel will need to be lifted or assisted back into the window frame when closing, to support the panel and avoid damage to the window frame. To maintain structural integrity, shutter panels should be returned to their closed position promptly.
Shutters are not expected to provide complete blockout, and are designed primarily to allow the user to easily and efficiently control light and airflow.
BMAA has prepared an Industry Guideline regarding Awnings.
Important Note: Acrylic Fabrics Common Irregularities
The nature of the fabric is that, regardless of all the attention that is paid during manufacturing and preparation, you might note some natural “imperfections” after your awning is installed. These small irregularities in your fabric are perfectly normal and nothing to worry about.
Waffelbuilding or Veining – Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins containing fluoride may show “veining” visible against the sunlight caused by an optical effect (differences in the refractions of light).
White Lines or Folds – Subsequent to handling during fabrication and assembly, acrylic fabrics treated with resins containing fluoride may show small white traces that appear on the fabric due to the stiffness that is caused by the fluoride treatment. These lines are particularly visible in light fabrics as they are held up against the light.
Waviness or Corrugation in the seam/weld area – As the fabric rolls up along the roller tube on the awning the seams will roll up with more accumulated material than the areas surrounding it. This difference in thickness may cause the fabric to wrinkle slightly around the seams. This may affect one seam but not the seam next to it.
These small irregularities in your fabric are normal and nothing to worry about. On the other hand, if you notice the slightest problem concerning the major qualities of your fabric within its warranty please let the supplier know.
Let us help you plan your blinds project with a consultation from your local Lakeview expert.