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FAQs

Latest COVID-19 Restrictions (UPDATED 11/10/21)

Is your showroom still open?

In line with the NSW Government imposed restrictions our showroom at Warners Bay will be open to residential customers (who are double vaccinated or have an exemption) from Monday October 11th. If you are not vaccinated you are able to book a virtual consultation or organise a mobile showroom visit to your house, find out more below.

There are five guidelines customers must follow when visiting the showroom:

  • QR Code check in
  • Proof of double vaccination or exemption
  • Wear a mask at all times
  • Sanitise your hands
  • Social distance at all times

The showroom is limited to 14 customers at anyone time (this does not include staff).

From the 1st of December all members of the public will be welcomed back into the showroom in line with Government regulations. We are looking forward to welcoming you all back to our showroom soon!

What if I am not vaccinated or have only received 1 dose?

For those that are not vaccinated or have only received one dose and for those who would prefer the safety of their own home, we are still offering our virtual consultations or mobile showroom visits.

MOBILE SHOWROOM

Under the current government restrictions (renovations, repairs and maintenance) our sales reps are still able to come to you and provide you with a FREE measure and quote - it's like a mobile showroom!

Our consultants will abide by our contactless In-Home Appointment Restrictions as outlined by NSW Government website. We also ask that you follow these same restrictions. And a customer does not need to be fully vaccinated for us to attend site to quote or install.

Learn more about our contactless in home appointment requirements here.

To organise just call us on 02 4954 7190 Monday to Friday 9am – 5pm

VIRTUAL CONSULTATIONS

We are also offering video consultations with our friendly and experienced staff who will be able to assist you from the comfort and safety of your own home. You can simply show them the areas of your home that you’re looking at enhancing with our huge range of products and they will be able to guide you through your options showing you sample products from our showroom, colour swatches and product brochures.

You can even provide our staff with rough dimensions on the call so they are able to provide you a quote as quickly as possible.

Book a virtual consultation here.

Is your factory still open / are you still manufacturing?

Our factory is still open and manufacturing your blinds, awnings and shutters.
Our office and showroom are also open and can be contacted on 02 4954 7190 Monday to Friday 9am – 5pm.

Can I still get a FREE measure and quote?

Absolutley. For those that are not vaccinated or have only received one dose and for those who would prefer the safety of their own home, we are still offering our virtual consultations or mobile showroom visits. Under current restrictions our sales reps are still able to come to you and provide you with a FREE measure and quote - it's like a mobile showroom!

To organise just call us on 02 4954 7190 Monday to Friday 9am – 5pm.

Can I still get a quote online?

Yes. If you know what product you are interested in and have your measurements ready, you can submit an enquiry for a quote here.

Will your staff still be coming to my existing booking for a quote or installation?

Yes. If you have an existing booking with us for a free measure and quote or installation, our staff will still be available to attend under the guidelines of the NSW Government imposed restrictions.

Download our Contactless In-home appointment requirements here

Do you have a Covid Safety plan in place?

Yes. The health and safety of our staff and customers is our highest priority. We are working under NSW heath guidelines. Please see the attached Lakeview Covid-19 Safety plan HERE.

Are you still servicing the Central Coast?

Yes. We are pleased to announce we are once again servicing the Central Coast area.

Are you still offering Contactless-Appointments?

Absolutley. For those that are not vaccinated or have only received one dose and for those who would prefer the safety of their own home, we are still offering our virtual consultations or mobile showroom visits.

Pricing and Quotes

How much is a measure and quote?

Lakeview Blinds offer a free measure and quote.

How much will my blinds cost?

Everything we make is made to measure to the millimetre so it is difficult to give you a 'square metre rate' or 'piece rate'.

The main determinants of price are fabric and textile finishes and these are grouped from lowest to highest, so a 'group 1' material will be the cheapest.

Our design consultant can give you an exact costing in your home or you can get an approximation at our showroom.

Can I call up to get a price over the phone?

Due to company policy we are not allowed to give the pricing over the phone, but you can come into our Showroom or email us with your measurements and we can obtain a price for you. Or you can request a free measure and quote.

How much for an ‘average-sized window’?

There is no such thing. Windows come in a huge range of sizes. We must have accurate measurements to start with.

What is the procedure for placing an order?

We require 30% deposit to initiate an order. The balance is due three days prior to installation. We accept all major credit cards as well as bank cheque, money order and cash.

We can also take your order over the phone with your credit card or you can mail in your payment. If there are any alterations to the order these will need to be clarified prior to placing the order as it may affect the price.

Do I need to pay a deposit?

Yes we do require a 30% deposit.

When is the balance due?

Three days prior to installation date. We will call you to organise payment and finalise your installation.

How long does it take?

Will my order be ready before Christmas?

Due to the current climate unfortunately our Christmas cut off dates will be earlier than previous years. In order for us to Guarantee you will receive the products before Christmas you will need to have paid your deposit before the selected products cut-off date.

View our Christmas Cut-off dates HERE
When will my blinds be ready?

Each product has a different lead-time however we try and coordinate all products in to one convenient delivery.

In some situations, it may be desirable for you to split the order to obtain some products ahead of others. Your sales agent or showroom consultant will be able to advise you of the lead-times for each product.

Remember to have any existing window coverings down prior to the installation of your new blinds (unless alternative arrangements have been made).

How long does it take to fit new blinds?

Every Product has a different installation time – please be patient with our installers. We do ask you to be home.

Warranty and Repairs

Can you repair my fabric Awning?

Did you know you can replace the fabric on an existing awning? An easy solution to freshen up your home’s exterior is with new fabric for your existing awning.

Replace your sun damaged or faded retractable awning with a new 100% acrylic canvas or mesh fabric. You can order a new fabric and create a whole new look for your home.

Learn more about our Awning Skins.

Can you repair my blinds?

We can only look at repairing blinds which are ours. That is, we do not repair blinds made or sold by any other company. Also, we do not repair blinds more than 7 years old.

Even in these cases, it is often a more cost-effective option to get new blinds. You may bring the blinds into your nearest showroom, or we can come out to visit you.

What is your warranty?

Our warranties do vary depending on the product, please see our T and C's and our product brochures for more information.

My Shutter blade broke, what can I do?

You can buy a Shutter Pin to replace yourself, we have them here at our Warners Bay Showroom and is an easy fix.

Can my Awnings be left down in the Rain/Wind?

No, Awnings are for Sun and Heat Purposes only.

My Vertical Clip/Carrier is broken, how do I fix it?

Every Vertical manufacturer is different, if the Vertical is Lakeview’s and is 2 years old we can replace it. Simply come into the office to buy the part. If not you can replace the Vertical Track and gain the warranty.

Made to Measure Products

What is the best way to provide measurements to you for a quote?

We have put together some guidelines to help you measure your window/s.

Are your blinds 100% made to measure or are they cut down blinds?

All our blinds and shutters are 100% made to measure and NOT cut downs.

Do you keep stock blinds?

No, everything is made to measure.

Let us help you plan your blinds project with a consultation from your local Lakeview expert.